Refund policy

All products are custom-made to order, so we generally don't support returns or exchanges for customer preference changes (wrong size/color) or incorrect shipping details provided by customers.

When can I get a refund/resend?

Before Production: Full refund available.

During Production: Partial refund available, please contact our customer service.

After Shipping: Refunds or resends only for defective or wrong items. You must report issues within 30 days of delivery with order ID and clear photos/videos to support@universecity.store.

Logistics Provider Issues: If your address is correct but the package remains undelivered for an extended period due to logistics provider issues, you may apply for a refund/resend and delay compensation. For the details of delay compensation for your country/residence, please email us.